1. Our Service Promise

Table Bay Foods provides a wide range of groceries through two delivery models. Our service commitments are:

• Express Protection: Express orders are delivered before payment so you can inspect the order at the door before paying.
• Fresh Market Protection: Fresh Market orders are paid before sourcing and are checked before dispatch.
• Order Accuracy: We check items, quantities and applicable weights during preparation.
• Fair Resolution: Genuine quality, damage, missing-item or incorrect-item concerns will be reviewed for an appropriate resolution.
• Transparency: We aim to clearly communicate pricing, sourcing, availability and delivery information.

2. Ordering & Delivery

2.1 Order Placement

Orders can be placed through our website or via WhatsApp. By placing an order, you agree to provide accurate information including:

• Correct delivery address
• Valid phone number for contact
• Accurate order details

2.2 Delivery Models

We offer two delivery models:

2.3 Delivery Schedule

• Fresh Market: Scheduled delivery days are Tuesday & Friday, subject to the current ordering cut-off shown on our website.
• Express: Available-stock orders are normally handled for same or next-day delivery, subject to stock, delivery capacity and area availability.

2.4 Delivery Areas

Our active delivery areas are maintained by Table Bay Foods and may change as our coverage grows.

View all delivery areas

If you are unsure whether your address is covered, open the list below or contact us.

2.5 Delivery Fees

• Delivery fees are calculated based on your delivery area
• Free delivery on qualifying orders over R800
• Delivery fees are displayed at checkout

3. Payment Terms

3.1 Payment Methods

The payment methods available to you are the methods displayed at checkout for your selected delivery option. These may include secure online payment and approved pay-on-delivery methods.

3.2 Payment by Delivery Model

3.3 Pricing

• All prices are in South African Rand (ZAR)
• Prices are subject to change without notice
• Checkout shows the amount payable based on the products, delivery option, applicable fees and delivery area selected
• We may correct an obvious pricing or system error before fulfilment and will contact you where the correction materially affects your order

4. Inspection & Acceptance

4.1 Express Orders

4.2 Fresh Market Orders

Fresh Market orders are paid before sourcing. We check the order before dispatch. If you identify a quality, damage, missing-item, quantity or incorrect-item issue, report it promptly through our support process so that it can be reviewed.

4.3 Acceptance

Acceptance at delivery does not remove any rights that cannot lawfully be excluded under applicable South African consumer law. Customers should nevertheless report visible issues as soon as reasonably possible so that we can investigate them properly.

5. Quality & Product Condition

5.1 Our Quality Commitment

• We work with trusted suppliers across our grocery range.
• Fresh and perishable products are handled and checked with appropriate care before dispatch.
• Fresh Market products are sourced for confirmed orders according to supplier availability and the delivery cycle.
• Product condition, quantities and applicable weights are checked during preparation.

5.2 Quality Concerns

5.3 Product Information

• We make reasonable efforts to describe products accurately.
• Product images may be illustrative and packaging may change.
• Fresh products can have natural variations in appearance, size, texture and weight.
• Availability may change before sourcing or fulfilment.

6. Refunds, Returns & Order Issues

6.1 Express Doorstep Issues

For Express orders, visible order issues should be raised during doorstep inspection before payment where reasonably possible.

6.2 Fresh Market and Post-Delivery Issues

Fresh Market orders are paid before sourcing. If an issue is discovered at or after delivery, report it promptly through our Complaint & Support Centre and provide your order number and reasonable supporting information such as photographs where relevant.

6.3 Resolution

• We will review the nature of the issue and the available evidence.
• Where an issue is verified, the appropriate resolution may include correcting the order, replacement, account credit or refund where applicable.
• Perishable goods, food-safety concerns and product defects are assessed according to the circumstances and applicable law.
• Nothing in these terms is intended to remove consumer rights that cannot lawfully be excluded.

7. Taste & Preference

7.1 Natural Variations

• Food products have natural variations in taste
• Seasonal changes affect flavor profiles
• Fresh, seasonal and supplier-sourced products may have natural differences
• Freshness affects taste, which is why we prioritize freshness
• Personal preference varies from person to person

7.2 What We Guarantee

7.3 What We Do Not Cover

7.4 Our Recommendation

• We encourage you to try a small quantity first if you are unsure
• Ask us about the taste profile of different products
• Read product descriptions and ask questions before ordering
• Consider that natural variations are normal and expected

8. Customer Responsibilities

8.1 Order Accuracy

• You are responsible for ensuring your order is accurate
• Please verify your order details before confirming
• Check your order confirmation carefully
• Our verification call is to help you confirm your order

8.2 Delivery Reception

• Please be available to receive your delivery
• Provide accurate delivery instructions
• Ensure someone is home to accept the order
• For Express orders, have an available pay-on-delivery method ready; Fresh Market orders must already be paid before sourcing
• Our driver will wait a reasonable time for inspection

8.3 Inspection Responsibility

• You are responsible for inspecting your order thoroughly
• Take your time to inspect each item
• Check quantities, weights, and quality
• For Express, raise visible concerns before payment; for Fresh Market, report order issues promptly through our support process
• Promptly report any issue that could not reasonably be identified at delivery

8.4 Contact Information

• Provide accurate contact information
• Keep your phone available on delivery day
• Respond to our verification call
• Update us if your contact details change

9. Privacy & Data

9.1 Data Collection

We collect the following information:

• Your name and contact details
• Delivery address
• Order history
• Communication preferences

9.2 Data Usage

We use your data to:

• Process and deliver your orders
• Communicate about your orders
• Improve our service
• Send relevant updates (with your consent)

9.3 Data Protection

• We protect your data in accordance with South African law
• We do not share your data with third parties without consent
• You may request to view or delete your data
• We use secure systems to protect your information

10. Limitation of Liability

10.1 Service Liability

• We are not liable for issues beyond our reasonable control
• We are not responsible for delays caused by external factors
• Any limitation of liability applies only to the extent permitted by applicable law
• Nothing in these terms excludes or limits rights or remedies that cannot lawfully be excluded

10.2 Product Liability

• After delivery, customers are responsible for appropriate storage and handling, without limiting rights relating to defects or other rights that cannot lawfully be excluded
• We are not liable for how products are stored or used after delivery
• We recommend consuming fresh products promptly
• Follow proper storage and handling instructions

10.3 Force Majeure

We are not liable for failure to deliver due to:

• Natural disasters
• Extreme weather
• Government regulations
• Supplier failures
• Transportation disruptions

11. Contact Us