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Complaint & Support Centre

Submit a complaint or track an existing one. All complaints are handled through this website only.

Important: All complaints must be submitted through this website. This is the only channel for complaint resolution.

Track Complaint

Check the status of a complaint you already submitted.

Track Now

Create New Complaint

Report a problem with an order you received.

Start Here

Our Promise to You

We carefully inspect every order before delivery. If something is not right, please submit a complaint through this website. We will investigate promptly and work toward a fair resolution.

Note: All complaints must be submitted through this website. This is the only channel for complaint resolution.

Need Help?

Visit our Frequently Asked Questions page for common answers.

For general inquiries, you can contact us here.

Maximum Freshness

Sourced fresh for you

Free Delivery

On orders over R1000

WhatsApp Order

No account needed

Fresh Guarantee

100% fresh or refund

Inspect Before Pay

Pay only when satisfied

Why Trust Us?

Why Trust Table Bay Foods

We put our customers first. Here's how we earn your trust every day.

Build Trust First

We believe trust is earned, not given. By delivering your order before you pay, we show that we stand behind our promise of quality and freshness.

See Before You Buy

You have the right to inspect every item upon delivery. If something isn't right, you don't pay. Simple as that.

Two Ways to Order

Choose Express Delivery for today's needs, or Fresh Market Order for the freshest and newest products at better prices.

Customer First Culture

We put the customer at the center of everything. Your satisfaction drives every decision we make.

Learn More About Us

Inspect Before You Pay • Freshly Sourced • Free Delivery Over R1000