You can place an order through our website by browsing our products selection and adding items to your cart. You can also place an order via WhatsApp by sending us your list, and our team will assist you.

No, you don't need to create an account. You can order as a guest. However, having an account allows you to track your order history and save your delivery details for faster checkout.

You'll need to provide your name, phone number, delivery address, and area, together with the items and quantities you need. Our team may contact you to verify your order details before sourcing or delivery.

We deliver Tuesday & Friday for Fresh Market Orders. Express Delivery orders are processed and delivered same or next day from available stock.

For Fresh Market Orders:
• Tuesday delivery: Order by Sunday 11:59 PM
• Friday delivery: Order by Wednesday 11:59 PM

For Express Delivery: Orders can be placed anytime and are processed within 24 hours.

We currently deliver to Summer Greens, Milnerton, Century City, Table View, Brooklyn, Maitland, and Kraaifontein. Delivery fees vary by area. Free delivery on orders over R800.

Delivery fees are calculated based on your delivery area. The fee is displayed at checkout. Orders over R800 qualify for free delivery.

Payment depends on your delivery option:

• Fresh Market - Pay securely online before we source your order.
• Express - Delivered before you pay. Inspect your order at the door, then pay using the available pay-on-delivery option.

Fresh Market: Payment is required before sourcing because we buy the products specifically for your confirmed order.

Express: Delivered before you pay. You can inspect your order at the door and pay when you are satisfied.

Express: You can inspect the order at delivery and reject an item that does not meet the expected quality before paying for it.

Fresh Market: Because the order is paid before sourcing, any quality, damaged, missing, or incorrect-item issue is handled under our return/refund and complaint process.

We sell a full grocery range, not only seafood. Fresh and perishable products are sourced and handled with care through trusted suppliers. For Fresh Market Orders, products are sourced for confirmed orders according to availability and the selected delivery cycle.

We focus on both. Some items may have been frozen for transport, but we clearly indicate this in the product description. Our Fresh Market Order option ensures the freshest possible catch.

We pack your order carefully to maintain the promise of highest standard during transit. Fresh Market Orders are packed directly after sourcing to preserve freshness.

We guarantee the freshness of all our products. If any item is not fresh at the time of delivery, you may reject it at no cost. We stand behind the quality of everything we sell.

Express: Yes. Our delivered-before-you-pay promise lets you inspect your order at the door before payment.

Fresh Market: These orders are paid before sourcing, so the pay-after-inspection promise does not apply to Fresh Market.

Check for:
• Freshness - Fish should be firm with a clean smell
• Quality - No signs of spoilage or damage
• Correctness - Items match what you ordered
• Quantity - Count matches your order

Express: If an item does not meet the expected quality at the door, you may reject it before payment.

Fresh Market: Since payment happens before sourcing, report damaged, missing, incorrect, or unacceptable items through our Complaint & Support Centre so the issue can be reviewed and resolved.

Once you have inspected, accepted, and paid for your order, the transaction is complete. We recommend inspecting thoroughly before accepting. If there's a hidden defect, contact us within 2 hours of delivery.

All complaints must be submitted through our Complaint & Support Centre on our website. This is the only channel for complaint resolution. We do not accept complaints via WhatsApp or phone calls.

Our team reviews your complaint within 24 hours. We investigate the details and evidence you provided, then contact you via phone or email with a fair resolution. You'll receive a tracking code to monitor the status.

Most complaints are resolved within 1-3 business days. Complex cases may take longer. We prioritize quality issues and delivery problems to ensure a swift resolution.

Include your order number, a detailed description of the issue, and photos or videos if available. The more information you provide, the faster we can resolve your complaint.

Table Bay Foods is a Cape Town grocery delivery service offering a wide range of everyday grocery items, including fresh food, seafood, meat, pantry essentials, drinks, household products, personal care and more. Customers can choose Fresh Market for planned sourcing and better value, or Express for available stock delivered sooner.

We operate in Cape Town, South Africa. Our delivery service covers Summer Greens, Milnerton, Century City, Table View, Brooklyn, Maitland, and Kraaifontein.

Express Delivery: Grocery items available for Express are delivered same or next day. There is no Fresh Market minimum, and our delivered-before-you-pay promise applies — inspect at the door and pay when satisfied.

Fresh Market Order: Shop across our grocery range and we source the order after payment is confirmed. Delivery is Tuesday & Friday. Minimum order R300 with a 7.5% service fee.

Yes, we can accommodate bulk orders for restaurants, events, and churches. Contact us through our contact page or WhatsApp for a custom quote.