1. Our Service Promise

Table Bay Foods is committed to providing fresh, high-quality seafood delivered to your door. Our core promise is:

• Freshness First: We source our seafood directly from trusted suppliers, and for Fresh Market Orders, we purchase specifically for your order.
• Inspect Before You Pay: You have the right to inspect your order before making payment.
• Quality Guarantee: We stand behind the quality of our products.
• Transparency: We are honest about our products, sourcing, and pricing.

2. Ordering & Delivery

2.1 Order Placement

Orders can be placed through our website or via WhatsApp. By placing an order, you agree to provide accurate information including:

• Correct delivery address
• Valid phone number for contact
• Accurate order details

2.2 Delivery Models

We offer two delivery models:

2.3 Delivery Schedule

• Tuesday Delivery: Order by Sunday 11:59 PM
• Friday Delivery: Order by Wednesday 11:59 PM
• Express Delivery orders are processed within 24 hours

2.4 Delivery Areas

We currently deliver to the following areas:

Please check our website or contact us to confirm delivery to your area.

2.5 Delivery Fees

• Delivery fees are calculated based on your delivery area
• Free delivery on orders over R1000
• Delivery fees are displayed at checkout

3. Payment Terms

3.1 Payment Methods

We accept the following payment methods:

• Cash on Delivery - Pay in cash when you receive your order
• Card on Delivery - Pay with card when you receive your order
• EFT - Electronic Funds Transfer (for pre-orders)
• Online Payment - Via our secure payment gateway

3.2 Pay on Delivery Terms

3.3 Pricing

• All prices are in South African Rand (ZAR)
• Prices are subject to change without notice
• The price displayed at the time of order is the price you pay
• We reserve the right to correct any pricing errors

4. Inspection & Acceptance

4.1 Your Right to Inspect

4.2 Inspection Process

1. Our driver will present your order to you
2. You may open and inspect all items
3. Check for freshness, quality, and correctness
4. Verify quantities and weights
5. Only pay for items you are satisfied with

4.3 Acceptance

4.4 Rejection

If you are not satisfied with your order:

• You may reject any item that does not meet your expectations
• You are not required to pay for rejected items
• Rejected items will be returned to us
• You may choose to accept only the items you are happy with
• We will not pressure you to accept any item

5. Quality & Freshness

5.1 Our Quality Commitment

• We source seafood from trusted, verified suppliers
• For Fresh Market Orders, products are sourced specifically for your order
• We do not keep large quantities in storage
• Our fish is handled with care to maintain freshness
• We deliver with ice packs to maintain temperature

5.2 Freshness Guarantee

5.3 Product Descriptions

• We make every effort to accurately describe our products
• Product images are for illustration purposes
• Actual products may vary slightly
• Weights are approximate and may vary slightly

6. Refunds & Returns

6.1 Inspection-Based Returns

Because you inspect your order before payment, there is no need for traditional returns. However:

• If you reject an item at delivery, you do not pay for it
• We take rejected items back with us
• No payment is required for rejected items

6.2 Post-Delivery Issues

6.3 Reporting Issues

If you discover an issue after delivery that was not apparent during inspection:

• Contact us within 2 hours of delivery
• Provide photos of the issue
• Include your order number
• We will investigate and respond within 24 hours
• Resolution will be determined on a case-by-case basis

6.4 Discretionary Returns

We may, at our discretion, offer refunds or replacements for:

• Items that genuinely have quality issues
• Items that were damaged during delivery
• Items that do not match the description
• Exceptional circumstances

These decisions are made on a case-by-case basis.

7. Taste & Preference

7.1 Natural Variations

• Fish and seafood have natural variations in taste
• Seasonal changes affect flavor profiles
• Different catches will have natural differences
• Freshness affects taste, which is why we prioritize freshness
• Personal preference varies from person to person

7.2 What We Guarantee

7.3 What We Do Not Cover

7.4 Our Recommendation

• We encourage you to try a small quantity first if you are unsure
• Ask us about the taste profile of different products
• Read product descriptions and ask questions before ordering
• Consider that natural variations are normal and expected

8. Customer Responsibilities

8.1 Order Accuracy

• You are responsible for ensuring your order is accurate
• Please verify your order details before confirming
• Check your order confirmation carefully
• Our verification call is to help you confirm your order

8.2 Delivery Reception

• Please be available to receive your delivery
• Provide accurate delivery instructions
• Ensure someone is home to accept the order
• Have payment ready when the driver arrives
• Our driver will wait a reasonable time for inspection

8.3 Inspection Responsibility

• You are responsible for inspecting your order thoroughly
• Take your time to inspect each item
• Check quantities, weights, and quality
• Reject any items that do not meet your expectations
• Once you accept and pay, the transaction is complete

8.4 Contact Information

• Provide accurate contact information
• Keep your phone available on delivery day
• Respond to our verification call
• Update us if your contact details change

9. Privacy & Data

9.1 Data Collection

We collect the following information:

• Your name and contact details
• Delivery address
• Order history
• Communication preferences

9.2 Data Usage

We use your data to:

• Process and deliver your orders
• Communicate about your orders
• Improve our service
• Send relevant updates (with your consent)

9.3 Data Protection

• We protect your data in accordance with South African law
• We do not share your data with third parties without consent
• You may request to view or delete your data
• We use secure systems to protect your information

10. Limitation of Liability

10.1 Service Liability

• We are not liable for issues beyond our reasonable control
• We are not responsible for delays caused by external factors
• Our liability is limited to the value of the order
• We are not liable for indirect or consequential losses

10.2 Product Liability

• We are not liable for products after they are delivered and accepted
• We are not liable for how products are stored or used after delivery
• We recommend consuming fresh products promptly
• Follow proper storage and handling instructions

10.3 Force Majeure

We are not liable for failure to deliver due to:

• Natural disasters
• Extreme weather
• Government regulations
• Supplier failures
• Transportation disruptions

11. Contact Us