1. Information We Collect

We collect information that you provide directly to us when you:

• Place an order - Name, phone number, email address, delivery address
• Create an account - Name, email, password, delivery preferences
• Contact us - Name, email, phone number, message content
• Submit a complaint - Name, contact details, order information, complaint details
• Subscribe to updates - Email address

1.1 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent
• Referring website

2. How We Use Your Information

2.1 Order Processing

• Process and confirm your orders
• Arrange delivery of your orders
• Communicate order updates and confirmations
• Handle returns, refunds, and complaints

2.2 Communication

• Send order confirmations and delivery updates
• Respond to your inquiries and support requests
• Send promotional materials (with your consent)
• Notify you of important service changes

2.3 Service Improvement

• Analyze usage patterns to improve our website
• Personalize your experience
• Develop new products and services
• Conduct market research

3. Information Sharing

3.1 When We Share Information

We may share your information with:

• Delivery partners - To deliver your orders
• Payment processors - To process payments
• Service providers - For website hosting and maintenance
• Legal authorities - When required by law

3.2 What We Do Not Share

3.3 Third-Party Services

We use trusted third-party services:

• Payment Processing - Secure payment gateways
• WhatsApp - For order communications
• Email Services - For order confirmations
• Analytics - To improve our website

4. Data Security

4.1 Security Measures

We implement appropriate security measures to protect your information:

• SSL Encryption - All data transmitted is encrypted
• Secure Storage - Data is stored on secure servers
• Access Control - Limited access to personal information
• Regular Security Audits - We review our security practices

4.2 Data Retention

We retain your information as long as necessary:

• Order history - For legal and accounting purposes (5 years)
• Customer accounts - Until you request deletion
• Complaint records - For legal and quality purposes (3 years)
• Marketing data - Until you unsubscribe

5. Your Rights

Under South African law (POPIA), you have the following rights:

6. Cookies & Tracking

6.1 What Are Cookies?

Cookies are small text files stored on your device that help us improve your experience.

6.2 Types of Cookies We Use

• Essential Cookies - Required for website functionality
• Preference Cookies - Remember your preferences
• Analytics Cookies - Help us understand how you use our site
• Session Cookies - Maintain your session

6.3 Managing Cookies

You can manage cookies through your browser settings. You can:

• Delete all cookies
• Block all cookies
• Allow only certain types of cookies
• Be notified when cookies are set

7. Third-Party Links

Our website may contain links to third-party websites, including:

• WhatsApp (for order communication)
• Payment gateways
• Social media platforms

8. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new policy on this page
• Updating the "Last Updated" date
• Notifying you via email (for significant changes)

10. Contact Us